Frequently Asked Questions

Who can buy?

Adults aged 18 or over may register. Identity or business verification may be required before buying or selling.

Are bids binding?

A bid is a binding offer. Consumer rights that cannot lawfully be excluded remain unaffected.

What will I pay?

The listing and checkout show the item price or hammer price, buyer premium, handling fee, taxes and delivery charges before an order carrying a payment obligation is placed.

Can I cancel or return an online purchase?

Eligible EU consumers generally have a 14-day withdrawal right for distance contracts with professional traders. Exceptions and the procedure are explained in our Returns & Refunds Policy.

How do I track an order?

Use Order Tracking or the Purchases area of your account.

How do I report a bank transfer?

Follow the safe instructions on the Bank Transfer Notification page.

Are all sellers businesses?

No. Each marketplace listing should identify whether the seller is a professional trader or a private seller because the applicable consumer protections differ.

How can I exercise privacy rights?

Email info@bidarch.com. See the GDPR Data Protection Notice.